Privacy Policy
Last Updated: April 28, 2025
Contents
1Introduction
PhoneShield.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and AI-powered call handling services (collectively, the "Service").
We take your privacy seriously. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. By using the Service, you consent to the data practices described in this Privacy Policy.
2Information We Collect
We collect several types of information for various purposes to provide and improve our Service to you:
1Personal Information
- •Contact information (email, phone, name)
- •Account credentials
- •Billing information
- •Profile information
- •Device information
2Call Data
- •Audio recordings of calls
- •Call transcripts
- •Caller information
- •Call metadata
- •AI-generated summaries
3Usage Data
- •Features and functions used
- •Time spent using the Service
- •Pages or screens viewed
- •Clicks and interactions
- •Error logs and performance data
3How We Collect Information
Direct Interactions
Information you provide when you create an account, subscribe to our service, contact customer support, or otherwise interact with us.
Automated Technologies
When you use our Service, our systems automatically collect certain information using cookies, server logs, and similar technologies.
Third Parties
We may receive information about you from third parties, such as business partners, telecommunications providers, payment processors, and analytics providers.
Call Processing
When our Service handles calls, we collect call audio, transcribe conversations, and generate data about the calls.
4How We Use Your Information
We use the information we collect for various purposes, including:
4.1Providing and Improving the Service
- Processing and routing calls
- Screening calls for spam and scams
- Generating transcripts and summaries
- Enhancing functionality of the Service
- Developing new features and services
4.2Account Management
- Creating and managing your account
- Processing payments and subscriptions
- Providing customer support
- Communicating about your account
5Data Retention
We retain your personal information and call data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, or requested by you.
Specifically:
Account information
Retained while your account is active
Call recordings
Typically retained for 90 days
Call metadata
May be retained for longer periods
Billing information
Retained for financial record-keeping
You may request deletion of your data at any time, subject to legal retention requirements.
6How We Share Your Information
We may share your information in the following situations:
With Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:
- Cloud hosting providers
- AI and machine learning services
- Telecommunications providers
- Payment processors
For Legal Reasons
We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to:
- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users
7Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
Our security measures include:
8Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access & Portability
You have the right to request access to your personal information and to receive it in a structured, commonly used format.
Correction
You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion
You have the right to request that we delete your personal information in certain circumstances.
Contact Our Privacy Team
To exercise any of these rights or if you have questions about your privacy, please contact us at:
Last Updated: April 28, 2025 • Terms of Service • Cookie Policy