Terms of Service
Last Updated: April 28, 2025
Contents
1Introduction
Welcome to PhoneShield.ai. These Terms of Service ("Terms") govern your access to and use of the PhoneShield.ai website, mobile applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.
PhoneShield.ai ("we," "us," or "our") is a service that uses artificial intelligence to handle phone calls, screen for scams, and provide call management features. By using our Service, you are entering into a binding contract with PhoneShield.ai. If you do not agree with these Terms, you should not use the Service.
2Eligibility
To use the Service, you must be at least 18 years old and capable of forming a binding contract. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
3Account Registration
You may need to create an account to use certain features of the Service. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information you provide is inaccurate, outdated, or incomplete.
4Phone Numbers and Call Handling
Our Service may provide you with one or more phone numbers for use with our call handling system. These phone numbers remain the property of PhoneShield.ai or our telecommunications providers, and your right to use them is subject to your compliance with these Terms and applicable law.
You understand that our Service:
- ✓Uses AI technology to answer, screen, and handle calls directed to your PhoneShield.ai phone number
- ✓Records and processes call audio, transcripts, and related data
- ✓May block, filter, or otherwise manage calls based on your preferences and our system's assessment of call legitimacy
- ✓Is not a replacement for emergency services (you should never provide your PhoneShield.ai number as a contact for emergency services)
5Prohibited Uses
You agree not to use the Service to:
6Subscription and Payment
Some features of the Service require payment. By subscribing to a paid plan, you agree to pay the fees indicated for that plan. All prices are in US dollars unless otherwise stated.
Subscription fees are billed in advance, either monthly or annually depending on your chosen billing cycle. Usage-based charges (such as API usage fees) are billed in arrears. You authorize us to charge your provided payment method for these fees.
You may set usage limits for API consumption. If you reach your limit, the Service may restrict certain functionalities until the next billing cycle or until you increase your limit.
We reserve the right to change our prices with notice. Price changes will apply to billing cycles after the notice period.
7Cancellation and Refunds
You may cancel your subscription at any time through your account settings. When you cancel:
- •You will not receive a refund for the current billing cycle
- •Your subscription will remain active until the end of your current billing period
- •Your account data will be retained for a period after cancellation, as described in our Privacy Policy
We reserve the right to issue refunds or credits at our sole discretion. If we suspend or terminate your account for violation of these Terms, you may not be entitled to a refund.
8Service Availability and Modifications
We strive to ensure the Service is available 24/7, but we do not guarantee uninterrupted service. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and telecommunications services.
We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.
9Intellectual Property
PhoneShield.ai and its licensors own all right, title, and interest in and to the Service, including all associated intellectual property rights. You acknowledge that the Service contains proprietary and confidential information protected by applicable intellectual property and other laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service subject to these Terms. This license does not include any resale or commercial use of the Service.
10Call Data and Recordings
When using our Service, you may have access to call recordings, transcripts, and other call data. You are responsible for using this data in compliance with all applicable laws, including obtaining any necessary consents for call recording where required.
You acknowledge that:
- !Call recording and monitoring laws vary by jurisdiction
- !You are responsible for understanding and complying with the laws in your jurisdiction
- !We may provide tools to help you comply (such as announcements that calls are being recorded), but the legal responsibility remains yours
Have questions about our Terms?
Our team is here to help clarify any points.
Contact Information
If you have any questions about these Terms, please contact us at:
legal@phoneshield.ai
Address
159 Explorer Dr, Osprey, FL 34229
Last Updated: April 28, 2025 • Privacy Policy • Cookie Policy